This Privacy Policy explains how Sparkle Cleaners processes personal data when you use the website, request cleaning services, or communicate with us.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use information only for stated purposes.
Where GDPR applies, it governs our processing of personal data for individuals in the European Economic Area.
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
We may process contact details, property and access information, booking preferences, service scope details, payment-related records, communication content, and any photos or notes submitted for a cleaning request. Where needed, we also process technical data such as device and usage information from the website.
We receive personal data directly from you when you make an inquiry, request a quote, arrange access, or communicate with us. We may also collect data from website forms, email or phone communications, booking records, payment handling, and basic technical logs generated by the site.
The site may use essential cookies to support core functions, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan.
You can usually block or delete cookies through your browser settings and, where available, adjust cookie preferences on the site. Some cookies are necessary for basic operation, and limiting them may affect form submission, session handling, or other site functions.
Use the listed contact channels for privacy questions, rights requests, or policy-related correspondence.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise your rights, provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details where necessary and will respond within the period required by law or, if permitted, notify you if more time is needed.
We keep personal data only for as long as needed for the relevant inquiry, booking, service delivery, accounting, dispute handling, or legal compliance. When the retention period ends, data is deleted or anonymised in line with our internal procedures and applicable law.
We may update this policy to reflect changes in our processing, website features, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, deliver cleaning services, manage payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to handle service follow-up and resolve operational issues.
We may share personal data with service providers that support website hosting, communication handling, payment processing, scheduling, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information with authorities when required by applicable law.
